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Client Solutions Manager

Bidshake, a Voodoo.io company, is reinventing how mobile app marketers manage user acquisition campaigns, making it possible for teams of all sizes to promote their apps across multiple ad channels. With our centralized dashboard and automation tools, Bidshake is on the fast track to building a global B2B SaaS company, becoming the go-to Campaign Management Platform for the biggest app publishers worldwide.

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We're expanding our team and looking for an experienced and highly-motivated Client Solutions Manager to be the voice of Bidshake. This is a hands-on role in which you'll be making a huge impact on customer success and support operations that rapidly scale along with Bidshake.


On the day-to-day, you’ll be guiding and supporting our clients from start to finish: onboarding & training new customers, attending to technical issues, making sure clients are making the most out of Bidshake, and identifying opportunities to increase usage and improve revenue retention.

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If you're genuinely passionate about keeping customers happy, quick on your feet to solve problems, and have experience in proactively building and executing experiments to increase usage and upsell, you might be our special someone.


What we are looking for:

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  • 1-2 years experience within a B2B SaaS company as a Customer Success/Support Manager

  • Tech-savvy with an analytical understanding and data-oriented approach

  • You care about optimizing the customer experience and building long-lasting relationships

  • Process-oriented, problem solver with good business skills

  • Perfect English writing and conversation skills and a people-person

  • Empathetic, positive attitude, and endless patience

  • A highly independent team player. That's right. You're a fantastic team player, but you don't need anyone to hold your hand

  • Experience in mobile marketing or game publishing is a big plus


What’s in it for you:

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Bidshake offers a unique opportunity to make an impact and thrive in a small-team startup environment operating at a big-company scale and backed by a global Unicorn 🦄  You will also enjoy:

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  • Competitive compensation package and free shares

  • Flexible work from home policy

  • A stylish and pampering working space in Tel Aviv

  • Company events and wellness activities

  • Agile methods and well organized, smart team

  • Professional growth

  • Organizational-wide honesty and transparency

 

Bidshake is an equal employer, we treat everyone as equal and we value diversity. We simply hire the best person per each role, no matter your personal background.

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